EU & UK Cancellation Policy
In accordance with the right of withdrawal under Directive 2011/83/EU and the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
This policy applies to consumers resident in the European Union and the United Kingdom. If you are shopping from anywhere else, see our Returns & Refunds policy.
Sold by Terminal Merchandise, LLC, the merchant of record for this store. We are the seller and the party responsible for your order, your consumer rights, and any refund owed to you.
Terminal Merchandise LLC, United States orders@terminalmerchandise.com
Your right to cancel
You may cancel your order within 14 days, without giving any reason and without penalty.
The 14 days run from the day you — or someone you nominate other than the carrier — take physical possession of the goods. If your order arrives in more than one shipment, the 14 days run from the day you receive the last item.
How to cancel
Tell us before the 14 days are up. The quickest way is our withdrawal form.
It takes about a minute, no account needed, and you'll receive written confirmation straight away. You can also email orders@terminalmerchandise.com, or use our model cancellation form if you prefer.
You aren't obliged to use any of these. What matters is when you send it, not when we read it — a notice sent on the final day of the period is in time.
We'll acknowledge receipt of your cancellation in writing without delay.
Sending the goods back
Please request a return before posting anything — our warehouse can't process parcels that arrive without an authorisation. Use the form above and we'll email you a return authorization and address within two business days.
You then have 14 days from the date you notify us to send the goods back. The deadline is met if you dispatch them within that window; they don't need to have reached us.
If we haven't sent you a return address within two business days, email us and we'll extend your deadline by the length of our delay. A delay on our side will never count against you.
You bear the direct cost of returning the goods. We recommend a tracked service, as we can't refund goods that don't reach us.
Condition of returned goods
You're entitled to handle and inspect the goods as you would in a shop, including trying on clothing. You do not need to return them unopened or unused.
You're liable only for any diminished value resulting from handling beyond what's necessary to establish the nature, characteristics and functioning of the goods. Where that applies we'll deduct a proportionate amount from your refund and explain why. We won't refuse a cancellation on these grounds.
Your refund
We'll refund all payments received from you, including delivery costs, within 14 days of the day we're informed of your decision to cancel — not from the day the goods reach us.
Where you chose a delivery method other than the least expensive standard option we offer, we refund the cost of that least expensive standard option rather than the upgraded rate.
We may withhold payment until we've received the goods back, or until you supply evidence that you've sent them, whichever comes first. Once one of those conditions is met, the refund follows without further delay.
Refunds go to your original payment method. You won't incur any fee.
Where the right to cancel doesn't apply
• Sealed audio and video recordings — vinyl, CDs, cassettes, DVDs — and computer software, once you've broken the seal. If the seal is intact, you can still cancel. If an item reaches you with the seal already broken or damaged, this exception doesn't apply: contact us and we'll replace or refund it at no cost to you.
• Goods made to your specifications or clearly personalised, including custom-printed, name-printed and signed-to-order items.
• Sealed goods unsuitable for return for health or hygiene reasons, once unsealed.
Any applicable exclusion is stated on the product page before you order.
Damaged, defective, or incorrect items
Separately from your right to cancel: if your order arrives damaged, defective, or isn't what you ordered, email orders@terminalmerchandise.com with your order number and photographs of the item and its packaging. We'll replace it or refund you in full including shipping, at your choice, and you won't pay return postage.
Delivery delays
We'll deliver your goods without undue delay and no later than 30 days from the day your order is placed, unless a longer period is shown on the product page and agreed at the point of sale.
If we miss that deadline, you may give us an additional period appropriate to the circumstances. If we fail to deliver within it, you're entitled to cancel the contract and receive a full refund without delay.
Pre-orders can be cancelled at any time before they ship.
If a fault appears later
EU: your goods carry a legal guarantee of conformity for two years from delivery, provided by us free of charge. If goods don't conform to the contract, you may require them to be brought into conformity, or seek a proportionate price reduction or cancellation of the contract.
UK: under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If they aren't, you may be entitled to a repair, replacement or refund.
Both are separate from, and unaffected by, the 14-day right above. Nothing in this policy limits your statutory rights.
Terminal Merchandise, LLC, United States
orders@terminalmerchandise.com
Last updated: 8/25/2026
